Call Center Horror Stories (for ones not on gethuman list)
Posted by Walt at 4/2/2008 7:16 PM and is filed under Call Center Horror Stories (for ones not on gethuman list) 
Tell us about any horror stories you have had with companies that are not on the gethuman list. For the gethuman listed companies, you should just click on the name of the company and you will be able to share your experience with us. We will use this information to let these companies know about what they are doing. It is our hope that companies will use this information to improve their call centers when they read about what consumers feel are "horrible" call center characteristics. In the next months, we will be giving prizes to the best stories that are submitted.
Norton Utilities: I have used this program for many years but do NOT intend to renew. It is almost impossible to get ahold of a real human but when I am fortunate enough to do so, the tech rep tries to be helpful but the accent of the rep is so bad it is almost impossible to communicate. Obviously Norton does not really care about its subscribers. I probably will not hear from anyone in the USA 'till my current signup expires this summer and they want me to produce my VISA card again. Forget it Norton!! lol
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Tom:
Go to www.complaintsboard.com. Norton has a horrendous reputation.
Tom
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Tracfone has terrible service - always after finally connecting with a human - said human cannot speak English well enough to be understood. Some of them just hang up on you.
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I tried to call Merial about a charge they levied for reissuing a prepaid Mastercard. They did not inform me about the charge beforehand. I called three times in one day and spent 2 hours and fifteen minutes, forty minutes, and then thirty five minutes on hold, without ever reaching a live human. The next day, after a wait of only 15 minutes, I spoke to a representative. I only received stock, scripted replies to my questions; most replies did not even address my questions. I asked to speak to a supervisor, but none were available. The representative could not tell me when one would be available. When I pointed out that I needed to speak to a supervisor, because he was a low level worker who could not help me, he threatened to hang up because I had "defamed" him.
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Bank of America has humans but they don't know who does what! I was transferred six times and finally gave up and went to my local branch office and told them there what I wanted to do. I also closed my account due to their telephone stupidity.
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There is nothing more insulting than being babbled at in spanish when I make a call in the USA. Unless it is an emergency of sorts I hang up at the first sylable. This is a frightening problem that needs to be corrected before it's too late.
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There are only two reasons why you would be "babbled" at in Spanish when you make a call in the USA: (1) You selected the prompt for Spanish-language assistance; or (2) you telephoned a Spanish-language business or residence. The only thing "frightening" about this is that you're using disinformation to pass your biases to readers who don't stop to think about what you've written.
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Hey Lefty, you're the one passing on disinformation. We are constantly babbled at in "mexican" (Spanish people are intelligent enough to learn English when moving here). We get babbled at without pressing anything! I refuse to press 1 for English and 90% of the time it then puts me through to an operator who speaks the language of this country; English!
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I for one am saddened that the USA is the only country in the World that is mono-linguistic. In other countries, it is quite common for people to speak more than one language. This "English Only" mindset only furthers the World's impression that we Americans are not very well educated. Continue on your path of one language, if you wish since after all as an American you have that freedom. I for one will continue to support others who wish to expand their possibilities in this country and the World by being bi or tri-lingual.
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I have been trying to talk to a human at Experian for over two weeks. I'm trying to find out status of a credit freeze I submitted Mar 08. All I get is a computer and I can't seem to get around it to talk to a person. Can you help?
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Dilettante Doctors
Patient service is non existent. Doctors stay as far away from patient treatment as possible. The phone is the first barrier. The office staff is the second. The assistant is the third.
If I have a question about an illness, injury, or treatment, I phone the office. After a menu of phone options and a recording that tells me the office hours, the location, fax number, the directions on how to reach it, etc. I am told to leave a message and someone will return my call within 48 hours. I wonder if I am to take the medication about which I have a question, or wait for two days to get an answer?
Once I actually received a return call from an assistant who knew nothing and said she would check with the doctor and call me back, but said the doctor would not be at that office location again until the following week, so it could be 5-6 days before someone would contact me.
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Credit Union gave balance of mother's account to former property manager after my mother's death. As the heir, I was astounded as to how they could release funds to a non-elgible person, I have no recource. It is $1,000 that should have gone to heirs.
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Philips Consumer Care Center. HDTV problem support. Ugly. 1st rep said he would have their consumer group contact. 2nd rep said 1st rep did not know his job. 3rd rep (said he was a supervisor) would not give me his last name, said he did not have a supervisor and hung up on me. No more Philips consumber products for me.
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Just another brain-dead outfit by which you can not talk to a human, only the wonderfully impersonal push b utton runaround!How does one Get a Human to talk to??
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Have always found it informative that the man who made the automated call system for his small firm in the state of Washington stopped it when he had so many compliments from his customers! The rest of us should be so lucky. Enjoyed the site.
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