For English, please press one. Please enter your GoToB booking ID followed by the pound sign. Please enter your GoToB booking ID followed by the pound sign."
Calling this number ran into some problems, as the customer service representative didn't seem to understand what I was saying and the call ran into technical difficulties. When I called, I was told that I needed to have a booking ID and provide it to get assistance. However, I discovered that this is actually optional, as this is a faux chokepoint that you can get past with some patience.
When I was asked to give my booking ID, I was asked twice before the system recognized my entries as invalid and put me through to a representative. Once I hit this step, I was quickly put through to a representative, who asked how she could help me.
I explained that I was new to using Agoda and wanted to know what deals were available on the site for my travel. She asked me for my booking ID, and I told her that I did not have one. I then stated again that I was a potential new customer using Agoda for the first time and wanted to know what deals were available and how I could find them.
The representative seemed initially confused and started to explain that Agoda was meant to provide deals to customers from around the world before she started to turn toward how I could find deals myself. As she started to go over some of the programs that Agoda had and could offer me, she suddenly stopped talking.
I couldn't find any kind of explanation for why she would have stopped talking until I checked my phone and discovered the the call had been lost during her explanation. At that point, I chose to wait to see if I would get a call back, as similar phone numbers often do call back by using the information that they'd gleaned from having you call in.
No such call ever came; I was simply expected to call back and start going through the process again if I wanted more help. As I didn't, I chose not to make another attempt to talk with someone.
Overall, I thought there were a couple of positives, notably the fact that the chokepoint could be worked around and that the representative seemed ready to offer help when asked. However, the fact that I got hung up on and didn't get any kind of call back was really surprising for me. I also wasn't impressed that the representative didn't seem to understand what I was saying until explaining multiple times.
Overall, I wouldn't use this number to get customer service; it seems that the website offers more information and assistance.
This is Agoda's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Agoda agent. This phone number is Agoda's best phone number because 166,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-656-8207 include Refund My Booking, Complaint About My Stay, Problem With a Payment, Make a Correction to a Booking, Promo Code Won't Load and other customer service issues. The Agoda call center that you call into has employees from California, Philippines and is open Mon-Fri 9am-5pm ET according to customers. In total, Agoda has 2 phone numbers. It's not always clear what is the best way to talk to Agoda representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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